RETURNS AND REFUNDS

We design our shoes and gear with the purpose of making you look and feel good, so if you don't like it, don't worry. Returns are complimentary for eligible items that are unused and in their original condition within 30 days of delivery.

Remember returns are always free for L - A - D customers. Just make sure you're logged in before you checkout.

HOW DO I RETURN MY L - A - D ORDER?

We make the return process easy. We want you to try on your new shoes or gear secure in the knowledge that you can easily return your orders for any reason within 30 days. Just follow the steps below to return your order.

Remember that we take care of shipping costs for all L - A - D customers.

1. Click on this link. Write the number of your order and your zip code, select the products to return and answer the form

2. Print the carrier's guide and place it on the front of the package with the items you want to return in their box inside a bag that does not reveal the inside, just make sure to properly tape the bag to prevent its contents from getting out leave and if you use the same bag with which it arrived, try to cover the previous guide.

3. Call the carrier to coordinate the collection of your return package. Keep in mind that you must provide your contact information, as well as the number of the guide. You can make an appointment to collect your package from Monday to Friday or take it directly to the office that is closest to you.

RETURN PRODUCTS

WHERE IS MY REFUND?

Once we receive the products back at our warehouse, we will process the return and issue a refund to your original form of payment, typically within four business days. We will send you an email to inform you that we have made the refund. Funds may take up to 15 days to reflect in your account.

Your refund includes the full value of any returned product. Please note that shipping fees are non-refundable unless you receive an incorrect product.

Orders paid with cash through Oxxo Pay or another form of payment may take time to be refundable, since the process will take up to five business days after confirming your bank information.

DEVOLUCIONES EN PRODUCTO NUEVO SIN USAR EN SU EMPAQUE ORIGINAL (14 DÍAS)

Aceptamos devoluciones de productos no usados dentro de los 14 días naturales posteriores a la fecha de entrega.
El producto debe estar en condiciones nuevas y sin usar, con todas las etiquetas originales intactas.
El producto debe ser devuelto en su empaque original.
Los gastos de envío para la devolución del producto corren por nuestra cuenta.
Para solicitar una devolución, el cliente debe ponerse en contacto con nuestro servicio de atención al cliente y proporcionar detalles sobre la transacción, número pedido, etc.
El reembolso se realizará dentro de los 14 días hábiles posteriores a la recepción y verificación del producto devuelto.

CAN I CHANGE AN ORDER FROM L - TO - D?

The best way to change an order is to simply place a new order for the product you want and return the product you already have.

HOW DO I RETURN A DEFECTIVE OR FAULTY PRODUCT?

We take responsibility for all our footwear and items. If your product is defective or faulty and less than 30 days have passed since your purchase at lad.mx, all you have to do is return it. If more than 30 days have passed since the purchase, please send us an email to contact@lad.mx with photographs of the defect and/or failure.

DEVOLUCIONES POR DEFECTOS DE FABRICACIÓN (30 DÍAS)

Garantizamos nuestros productos contra defectos de fabricación por un período de 30 días naturales a partir de la fecha de entrega.
Si un cliente recibe un producto que presenta un defecto de fabricación, debe ponerse en contacto con nuestro servicio de atención al cliente de inmediato.
Para procesar una reclamación por defectos de fabricación, el cliente puede ser requerido para proporcionar fotos o documentación que respalde la reclamación.
Ofreceremos al cliente la opción de reemplazar el producto defectuoso o reembolsar el monto total de la compra, incluidos los gastos de envío.

WHAT HAPPENS IF I HAVE SEVERAL ORDERS THAT I WANT TO RETURN?

You can pack your returns in multiple packages if necessary, be sure to create a separate return for each order, but we recommend that everything come in one package, this helps us process your return faster.

CAN I RETURN PRODUCTS AFTER 30 DAYS OF DELIVERY?

No, but please see our return policy for more information and some exceptions.

HOW CAN I RETURN A PURCHASE MADE ON ANOTHER SITE?

Purchases made on any other site must be returned directly to that site, no matter if it is default or faulty. Please note that other sites' return policies may differ from our return policies.

WHEN WILL I RECEIVE MY REFUND?

Once we have received and processed your return, we will issue a refund to your payment method. This can take between 10 to 20 days depending on the form of payment and the bank.

WHAT IS THE COST OF RETURN SHIPPING?

Todas las devoluciones corren por nuestra cuenta a excepción en cambio de producto por talla o color, el cliente tendrá que cubrir el costo del segundo envío que es de $99.00 pesos.

GARANTÍA DE 780,000 PASOS

Hemos sometido nuestros productos a pruebas rigurosas, demostrando que pueden soportar al menos 780,000 pasos en superficies planas sin presentar daños o averías. Entendemos que el desgaste del calzado puede variar según el uso, por lo que nos comprometemos a realizar reparaciones gratuitas dentro de este período (365 días naturales a partir de la fecha de entrega) para garantizar la satisfacción de nuestros clientes.
Si un cliente quiere recibir este servicio, debe ponerse en contacto con nuestro servicio de atención al cliente.
Para procesar una orden de servicio de reparación, el cliente puede ser requerido para proporcionar fotos de la avería o daño que se desea reparar para ser evaluado.
Los gastos de envío del producto corren por cuenta del cliente.

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